Choose your pattern, color and other options first, then tap “Personalize your gift”. Add your photo or text as required by the design, check the preview and save before adding to cart.

Yes. Check your photo, faces, spelling and accents in the editor. Store images are examples. If you switch options after personalizing, you will need to create your design again.

Use a clear photo, preferably the original file. A landscape photo suits the horizontal puzzle; a portrait suits the mug’s tall frame. The ball’s round frame can hide the edges, so keep faces near the center. Always check the preview.

We ship only to eligible U.S. addresses, with free standard shipping. We do not currently ship to Canada. Address eligibility is confirmed at checkout.

Your gift is made to order. Timing includes design review, production and shipping, and varies by product and destination. If you need a gift for a specific date, contact us before ordering; holiday arrival is not guaranteed.

Not necessarily. Our print partners may ship gifts separately, with separate tracking. These packages do not add standard shipping charges for an eligible U.S. address.

Contact us within 14 days with a photo if your item arrives damaged, defective or misprinted: we will offer a replacement or refund. Personalized items cannot be returned for a change of mind. See the full policy.